Mercedes-Benz Malaysia Sdn. Bhd. (MBM) together with authorised dealer NZ Wheels, continue to strengthen their partnership with the unveiling of the completely refurbished Mercedes-Benz NZ Wheels Johor Bahru Autohaus (Mercedes-Benz NZ Wheels JB Autohaus). The upgrade also premiers the launch of an AMG Performance Centre, a first of-its-kind in the southern region.
“We are delighted to continue to upgrade and professionalise our retail touchpoints throughout our entire retail network to the benefit of our customers, as a direct result of the synergy between Mercedes-Benz Malaysia and our committed dealer partners. Driven by a common passion of bringing the best products and after-sales experiences to customers, Mercedes-Benz Malaysia together with our partner, NZ Wheels, celebrates yet another milestone with this newly refurbished Autohaus in Johor Bahru, complete with an AMG Performance Centre. Now, more of our southern region customers can be assured of the best products, best service and best customer experience,” said Mercedes-Benz Malaysia President and CEO, Dr Claus Weidner.
With a total built-up of 18,692.40 sq. ft., the Mercedes-Benz NZ Wheels JB Autohaus is able to display 11 showroom vehicles, and is managed by 32 personnel across sales, technical services and spare parts functions. A 3S centre, the Autohaus presently has 12 work bays, capable of servicing up to 500 vehicles per month to cope with the increasing need for premium customer service and experience.
NZ Wheels Sdn Bhd, Group Chief Executive Officer, Automotive Group, Dato’ Samson Anand George, said, “The launch today represents our on-going commitment to provide exceptional ownership experience with a distinct approach to automotive retailing. Together with Mercedes-Benz Malaysia, we will continue to deliver the Mercedes-Benz brand of premium experience to our customers nationwide alongside a growing coverage of Mercedes-AMG Performance Centers.”
With a total upgrading cost of RM6 million, Mercedes-Benz NZ Wheels JB Autohaus is now compliant with the Mercedes-Benz Presentation System II (MPS II), the global Autohaus benchmark of customer experience, complete with the new Mercedes-Benz Corporate Identity (CI). The Mercedes-Benz NZ Wheels Johor Bahru Autohaus is one of six authorised dealer groups catering to the southern region.
Mercedes-Benz NZ Wheels JB Autohaus is complemented with Service Differentiation – a menu of customised and personalised services for customer convenience and tailored after-sales services depending on customers’ lifestyle which include pickup/drop-off of customers’ vehicles, after-hours drop-off and fast-lane service. The Mercedes-Benz NZ Wheels JB Autohaus is also equipped with a private Star Lounge for a discrete and exclusive atmosphere.
For customers’ convenience under the same roof, financial services from Mercedes-Benz Services Malaysia and official Mercedes-Benz accessories and merchandise are also available.