“It is essential that manufacturers take note of the higher number of problems reported by younger owners,” said Muhammad Asyraf Bin Mustafar, Country Head of Malaysia at J.D. Power. “Ignoring the problems experienced in this age group not only can affect sales in the future, but can also cause them to defect from the brand at an early stage and influence their decision to recommend the brand to their peers.”
Among new-vehicle owners who experienced fewer problems than expected, 46% say they “definitely would” recommend their model to friends or relatives, while only 13% of those who experienced more problems than expected say they “definitely would” do the same. Isuzu D-Max ranks highest in the pickup segment (52 PP100).